Customer Care

It is so important to care about and educate your customers. If you do this properly throughout their first year on the product you will have a lifelong customer and maybe even a future team member! Please schedule the following reminders into your phone calendar as soon as you sign up your new customer...

Sign Up Day:

Put in Customer Order
Do New Questionnaire Survey
Check how they would like you to communicate with them? Eg. Voxer, text, FB messenger email

Month 1: Check in every few days – quick note to make sure they are taking JP daily:

First Week:

Thank them for their order and for choosing a health journey with Juice Plus
Check in – did they:

- Receive their product?

- Do they have any questions?

Send them How to Take Juice Plus?
Text them the image below as a thank you

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Day 10 – Check in:

Are they taking full Juice Plus dose?
Any questions?
Have you received the emails from Juice Plus?
When do they take their Juice Plus – give suggestions if they aren’t taking it regularly – such as putting it by their toothbrush, take before morning coffee etc.

Day 30 –

Congratulate them for being consistent. Keep communicating with them.
Send Bridge The Gap - (https://youtu.be/5xB0bDpHNXQ)
Share a product story
Invite to an event

Month 2 - 4: Check in at least once or twice as a message, text, call or selfie video.

Have they formed a habit?
Have they noticed any changes? (point out examples; better sleep, bowels, mood)
Text one of the images below:

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Day 60 - Congratulate them for consistency with taking JP+

Have they noticed any results?
Send “What is Juice Plus” video as a reminder of why to continue being consistent (https://flipagram.com/f/zEcZW3j72l), invite to event.
Invite to join our mission, you can send one of the following images to start the conversation:

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Day 90 –

Thank them and congratulate them for consistency with taking JP+
Ask them questions from JP+ Experience Survey for results
Do they share their experiences with others or know others that would benefit.
Would they be interested in hosting a party?
Share the family plan and invite to join our mission.
Remind them their next shipment will ship ____________.

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** After they have received their second box; mail them a card, call them or send a selfie video to thank them for being a loyal customer and then continue to check in with them about once per month.

*** After they have accepted their third box; mail them a card with a $20.00 Starbucks/Tim Horton’s card. Trust that this gesture goes a long way and is very well appreciated!