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Customer Care

​It is so important to care about and educate your customers. If you do this properly throughout their first year on the product you will have a lifelong customer and maybe even a future team member! Please schedule the following reminders into your phone calendar as soon as you sign up your new customer...

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Sign Up Day:      

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  • Put in Customer Order 

  • Do New Questionnaire Survey 

  • Check how they would like you to communicate with them?  Eg. Voxer, text, FB messenger email

 

Month 1: Check in every few days – quick note to make sure they are taking JP daily:

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First Week:    

  • Thank them for their order and for choosing a health journey with Juice Plus

  • Check in – did they:

        -  Receive their product? 

        -  Do they have any questions?

Day 10 – Check in:

  • Are they taking full Juice Plus dose?  

  • Any questions?  

  • Have you received the emails from Juice Plus? 

  • When do they take their Juice Plus – give suggestions if they aren’t taking it regularly – such as putting it by their toothbrush, take before morning coffee etc.
     

Day 30 –     

Month 2 - 4: Check in at least once or twice as a message, text, call or selfie video. 

  • Have they formed a habit?  

  • Have they noticed any changes? (point out examples; better sleep, bowels, mood)

  • Text one of the images below:

Day 60 -     Congratulate them for consistency with taking JP+   

  • Have they noticed any results? 

  • Send “What is Juice Plus” video as a reminder of why to continue being consistent (https://flipagram.com/f/zEcZW3j72l), invite to event. 

  • Invite to join our mission, you can send one of the following images to start the conversation:

Day 90 –    

  • Thank them and congratulate them for consistency with taking JP+   

  • Ask them questions from JP+ Experience Survey for results

  • Do they share their experiences with others or know others that would benefit.  

  • Would they be interested in hosting a party?

  • Share the family plan and invite to join our mission.

  • Remind them their next shipment will ship ____________.   

** After they have received their second box; mail them a card, call them or send a selfie video to thank them for being a loyal customer and then continue to check in with them about once per month.

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*** After they have accepted their third box; mail them a card with a $20.00 Starbucks/Tim Horton’s card. Trust that this gesture goes a long way and is very well appreciated!

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